We offer a 30‑day return policy for eligible items. You have 30 days after receiving your order to request a return.

Eligibility for Returns

To qualify for a return, your item must be:

• In the same condition you received it

• Unused and undamaged

• In its original packaging

• Accompanied by proof of purchase

To start a return, contact us at uj3dco@gmail.com. 

Damages & Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately with photos so we can evaluate the issue and make it right.

Non‑Returnable Items

We do not accept returns on:

• Custom products (personalized 3D prints, custom designs, or items made from customer‑submitted photos)

• Sale items

Custom items are final sale unless damaged or defective upon arrival.

Exchanges

If you want a different item, the fastest method is to return the original (if eligible) and place a new order once the return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or denial.

If approved, refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at uj3dco@gmail.com.